Try the following:

• Open a new browser.
• Open an incognito (private) window.
• Use another device (computers usually work best).
• Wait for a little while and try again.

Still having problems? Contact us and we’ll help you.

If you have already placed an order with us, please send us your order number (ES...) when you reach out. If you cannot find your order number, please send us your full name, email address, delivery address, phone number, and the colour of your starter kit.