Why has my subscription paused itself?

This could be because your payment information is no longer valid. Go to Account → Payment Methods in your account to review your payment information. If your subscription doesn’t change to active, contact us with your order number (ES...) and we’ll help you out! 👋


If you cannot find your order number, please send us your full name, email address, delivery address, phone number, and the colour of your starter kit.

Help & FAQ