I can't find the answer to my question. What information should I include when reaching out to the customer service team?

When contacting us, this is what we will need in order to help you as quickly as possible:
1. A short description of your problem or question
2. Your order number (can be found in Order History and starts with ES, followed by numbers)

If you can not find an order number, please send us your full name, email address, delivery address, phone number, and the colour of your starter kit. 

Help & FAQ